Muhammad Humayun K.

Covering Letter I am working in IT & Telecom Networks technologies for last about 20 years working with United Bank of Pakistan, WorldCall and worked with Apollo (ISP). The brief on my experience in these areas is as below which shows my professional knowledge of my experience in these fields. Project Manager Technical • Technical knowledge being Senior Project Manager of ACI (Application and Network Centric), SD WAN and Data Center Migration/relocation. • IT Services and Application relocation. • Believes on strong team work and Complete monitoring and plan of settlement and asset management. • Managing Banks LANs, WANs, WLANs, VPNs and other technical services in a Datacenter environment. • Core team member for revamping of HO infrastructure and newly established DR site Lahore. • Complete redesigning of site to site VPN’s with newly established FW SRX-5400, and deployment of F5 LB for LTM’s and GTM’s for internal and external access of Applications. Strategies, Policies, Designing and implementation • Designing and implementing short and long term strategic plans/roadmaps to ensure Network and Systems capacity meets existing and future initiatives/requirements. • Development, implementation, and maintaining policies, procedures, and health checks for IT & Telecom Network Infrastructure. • Development, deployment and maintaining of methodologies/technologies for projecting Network and Systems capacity needs to ensure business readiness and growth to meet business initiatives. Incident, Problem, Service, Change and Process Management • IT & telecom service Issue Escalation/major Incident management (Quickly resolution of incidents to bring the business operational ASAP). • Root Cause Analysis for all the problems to fix and stop their reoccurrence. • Service Delivery (IT & Telecom Support Services) • Preparation and updation of SLA’s, OLA’s, incident management processes/SOP. • SLA/Service Level Management (Services are delivered as per SLA and with good QoS) • Continual process & Continual Service Improvement based on the lesson learned. • Service Reviews (internal & external teams) • Setting and monitoring the KPIs to ensure the effective day to day operations. Vendor relationship management • Negotiations skills and understanding the needs of internal & external Stakeholders. • Stakeholders Relationship & coordination. 3rd Party/Vendor relationship. Leadership & Team Player • Engagement with the technical and operations management teams to ensure achievement of KPI’s and SLA’s. • Guidance and development of team members for CSI & Change management. • Increase knowledge, cross department communication and service delivery. • Clear and accurate communications with the stakeholders.