Rahim D.

Hi! I am Rahim Dad. A self motivated individual who thrives on innovation and overcoming challenges, learning new skills, and encouraging growth in those around me. I am well organized, efficient and happy multitasker. I thrive in the fact paced environment and love to take on responsibilities. I have 4+ years experience in customer service roles and 2+ years of experience making sure customers feel like their feedback is being taken into account, and my focus has always been on retention. Working with Financial services platforms and dealing with sensitive clients, I have a first hand experience of defusing complicated situations and giving clients the satisfaction of being listened and catered to. I have closely worked with billing team and am familiar with US Based Insurances and checking client coverage for medical and mental health procedures. My skill set is entailed but isn't limited to: - Top notch Customer Service -Leadership -Communication -Teamwork -Problem Solving - Attention to detail - Meticulous record keeping - Outstanding communication - Managing teams - Overseeing tasks and projects - Flexible - Quick Learner - Problem Solver - Well versed with Calling / messaging CRMs - Slack Enthusiast - Familiar with Insurance portals and checking clients coverage - Billing and account keeping - Team Player - Multi tasker - Situation diffuser I'd love to work with you in helping your customers have the best experience possible. I have If you're interested in giving your customers first class service, send me a message!